TrustRadius Insights
Kindful, a donor database software, has proven to be essential for nonprofit organizations in managing their donor and supporter lists. …
Starting at $119 per month
View PricingOverview
What is Kindful, a Bloomerang product?
Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM.Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.
Recent Reviews
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Pricing
Standard
$119
Cloud
per month
Standard
$239
Cloud
per month
Standard
$349
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://kindful.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $119 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Kindful, a Bloomerang product?
Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM.
Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.
Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.
Kindful, a Bloomerang product Features
Additional Features
- Supported: Unlimited Donation Pages
- Supported: Unlimited Peer-to-Peer Fundraising Pages
- Supported: Unlimited Admin Users
- Supported: Automatic Acknowledgements
- Supported: Built-in Mail Merge
- Supported: Donation Tracking
- Supported: Unlimited Groups
- Supported: Unlimited Custom Searches
- Supported: Prebuilt Search Templates
- Supported: Built-in Integrations
- Supported: Realtime Donor Records
- Supported: Task Management
- Supported: Reporting
- Supported: Customizable Reports
- Supported: Custom Fields
- Supported: API for custom integration
- Supported: Mobile access
Kindful, a Bloomerang product Screenshots
Kindful, a Bloomerang product Video
Kindful Overview Demo | Integrated Nonprofit CRM and Fundraising Tools
Kindful, a Bloomerang product Integrations
- Mailchimp
- QuickBooks Online
- Stripe Payments
- Eventbrite
- PayPal Payments Pro
- Authorize.net
- Emma by Marigold
- Shopify
- CharityAuctionsToday
- LambShops
Kindful, a Bloomerang product Competitors
Kindful, a Bloomerang product Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Kindful, a Bloomerang product starts at $119.
Neon CRM, Blackbaud eTapestry, and DonorPerfect are common alternatives for Kindful, a Bloomerang product.
Reviewers rate Support Rating highest, with a score of 9.8.
The most common users of Kindful, a Bloomerang product are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(33)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Kindful, a donor database software, has proven to be essential for nonprofit organizations in managing their donor and supporter lists. With integration capabilities with various software tools such as QuickBooks, MailChimp, FundraiseUp, and Zapier, Kindful serves as a central source of truth for all contacts, volunteers, supporters, and board members. Users appreciate how Kindful allows them to track and compare donor activity, offering clear visibility into who donated and how much. The user-friendly interface and online accessibility make it convenient for staff members of all levels to access and utilize the information within the software. Additionally, Kindful's integration with QuickBooks eliminates the need for duplicate data entry and ensures accurate financial reporting. The specialist support provided during the onboarding process has also been highly valuable to users. While some users have experienced discrepancies in financial reports between Kindful and QuickBooks, these issues were resolved through modifications in payment methods and exporting reports. Overall, Kindful has proven helpful in managing donor relations, tracking engagement, generating reports, and acting as a hub for assimilating donors into organizations
Two-Way Integration with MailChimp: Several users have found the two-way integration between Kindful and MailChimp highly beneficial. They appreciate how contacts can sync instantly with minimal setup, streamlining their email marketing efforts and saving them time and effort.
User-Friendly Nature: Many reviewers praise Kindful for its user-friendly nature. They mention that the software is highly intuitive, making it easy to navigate through input screens and reports. This intuitive design allows teams to start using the software with minimal training, increasing their productivity.
Onboarding Process: Users are impressed with the onboarding process provided by Kindful. They specifically mention the personalized assistance they received, which includes help setting up initial integrations, reports, and training. This personalized support makes it easier for them to get started with the software and ensures a smooth transition from their previous systems.
Missing Features for Fundraising Planning: Some users have expressed frustration with the lack of functionality in Kindful for planning next actions in major gifts fundraising. They have resorted to planning outside of Kindful and entering actions as they occur, which can be cumbersome and time-consuming.
Challenges with Household Management: Several users find managing households in Kindful to be challenging, especially when it comes to soft-credits. This can lead to errors in reporting and cause confusion when trying to track relationships between contacts.
Complicated Filters and Information Retrieval: Many users have mentioned that the filters in Kindful are complicated and would prefer a clearer system for obtaining specific information or location-based filtering. They find it difficult to navigate through the system and sometimes struggle to find the desired information when generating reports.
Based on user reviews, users commonly recommend the following for Kindful:
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Taking the time to learn the program: Users suggest familiarizing yourself with Kindful before making any decisions. It is considered easy to use and navigate without requiring special training.
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Appreciating excellent customer service: Many users praise Kindful's customer service, noting their quick responses and issue resolution. They recommend reaching out to them for any requests or questions.
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Considering suitability for small nonprofits: Kindful is highly recommended for small to mid-sized nonprofits. Users believe it offers good value for smaller organizations and serves as a well-rounded CRM option. It is considered user-friendly, affordable, and continually improving based on customer input.
Other notable recommendations include doing a demo and speaking to current users to ensure user-friendliness, researching integration capabilities with desired products, and considering Kindful's evolving functionality. Some users mention that while Kindful may not suit larger organizations' complex reporting needs, it is still an excellent choice for small to mid-size nonprofits.
Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
August 03, 2021
Kindful is decent for the price
We use Kindful in our fundraising/development department to keep track of donors and donations. It's a cloud-based CRM like you'd find in any nonprofit development shop.
- It functions fairly well as a CRM
- Easy to find donors and connected info
- Support is pretty good
- Printing a thank you from gift entry
- Editing a thank you from kindful rather than downloading a PDF
- Difficult to link donors to organizations and vise versa
- Running reports is difficult
March 12, 2021
Kindful enabled our new non-profit to thrive
Hope680 uses Kindful as our donor database, as well as to manage our list of volunteers and supporters. We use the integrations with QuickBooks, Mailchimp, FundraiseUp and Zapier. Kindful is used across our entire organization including board members. It serves as our central source of truth for all our contacts (donors, supporters, volunteers, board members), as well as all income.
- Mailchimp Integration - I love how there is a two way integration so contacts added on either system sync instantly to the other with minimal setup
- User friendly - the input screens and reports are very intuitive. Our team was able to start using them with minimal training
- Onboarding - we were very impressed with the entire onboarding process which included help setting up initial integrations, reports and training
- Volunteer tracking is possible with custom fields - but would be ideal if this were out of the box
- Event tracking is possible but for a single registrant it requires them to enter their information twice (once as a registrant, and once as a payer) which is not ideal
February 22, 2020
Serving your donors has never been easier with Kindful support!
Our organization utilizes Kindful as a donor management resource. Our fundraising team primarily uses Kindful but several of our key team members such as our executive director and finance department have access as well. Kindful allows us to easily capture donor information and analyze our database to determine how to best leverage each gift.
- Campaign pages are easy to set up and donor information is captured for use in managing these donors long term.
- Kindful syncs with a number of useful and applicable apps such as Eventbrite which reduces the amount of time we need to spend on administration.
- Detailed custom email campaigns and reports can be confusing to navigate. However, Kindful provides excellent customer support and training to make it as easy as possible.
- The price can be a turn off for many people, but if you have an aggressive plan to increase funding, Kindful pricing is scalable based on the size of your database.
February 10, 2020
Kindful: a great CRM
We use Kindful as a CRM to manage our donors, programs, events and donations. It is used across the entire organization and it helps us keep accurate records of transactions, donor and constituent data.
- Seamless QBO Integration.
- Customization - can really customize contact settings, campaign settings etc. Make it work for you!
- Program Management - the system is still evolving which is great, but it currently does not fill every single program management and event management need that we have.
- Mail sync - Kindful no longer syncs with Gmail, which is a big issue with tracking emails and attaching those interactions to specific people.
Kindful is our organization's donor management system. We use it to track all donors' contact information and contribution history. We also use it to assign donor recognition tasks and run development reports. Our development-facing team members use this software.
- Donor management.
- Fundraising reports.
- Tracking pledges for future fiscal years.
- More customization of acknowledgement letters and emails.
January 30, 2020
Kindful for Smaller Nonprofits
Kindful is used to manage donor and volunteer activity for the entire nonprofit. It helps us manage events, communications, and fundraising goals.
- Donor management.
- Integration with other software such as Eventbrite, Golden, and Mail Chimp.
- Event management internally
- Email design features and communication features
September 11, 2018
Beautiful Donation Pages, Does All the Basics, Plays Well With Others
Kindful is our CRM for fundraising, outreach, volunteers and event registrants. Its primary use is for fundraising to securely accept online donations, track all donors, and acknowledge donors. We use it across all departments and it effectively streamlines many back-office functions for our organization.
- We particularly love the flexibility of Kindful's donation pages and donation plug-ins. They make it possible for us to accept donations on our website, without having donors have to leave the website.
- Kindful effectively streamlines back-office functions including acknowledgements for gifts - which saves our small 2-person team vital hours each week.
- Kindful integrates to a variety of valuable platforms, allowing us to manage all of our data in one place. Currently, we integrate with MailChimp [so all email recipients are segmented in Kindful, emails are sent from MailChimp], Fundraising Report Card, and several custom integrations through Kindful's open API [including one that tracks volunteer events and another that connects to CauseVox].
- Kindful's basic metrics and "dashboard" give us instant access to live fundraising results that are shown against historical information - giving us the ability to see how we're doing at all times.
- While Kindful is the best at tracking and showing us what interactions have happened in the past with our constituents, it leaves a lot to be desired in terms of planning next actions for major gifts fundraising. There is some basic functionality, but we have resorted to planning future actions outside of Kindful and entering them into Kindful as they occur.
- The "households" in Kindful can be a challenge, which goes hand-in-hand with the challenges with soft-credits. You can show these things, but when reporting, there can be errors since Kindful treats a "transaction" differently than a "credit. So if I ask for a list of donors whose largest gift is over $1,000 - It can miss people who give through Donor Advised Funds. But since it will generally pull in the donor advised fund, I can usually extrapolate and find the missing records.
- The "Organization" accounts in Kindful could be more robust. But since Kindful offers "Custom Fields" - that can be used to pull reports - we've been able to work around this.
- Kindful does include a peer-to-peer fundraising tool, but these are very basic and we ended up using a different tool to do our peer-to-peer. That being said, we still use that open API to bring all of that information into Kindful... which works wonderfully!